Solution Overviews » Communication » Instant Messaging (IM)

Instant Messaging (IM)

Author: TechShortcut Staff | Article updated: December 11, 2008

2. Next Steps

	1. Internal IM - Employees	2. External IM - Customers and Suppliers
General Advice	Use to standardize IM for all employees.	Use when you want to add another communication channel for customers, suppliers or other external parties.
Find Local Tech Specialists Search TechShortcut's tech profiles for specialists in your area	"Instant Messaging"
Find More Information Use Research Helper to find related web articles	Software "Instant Messaging" Server	"Instant Messaging" for "Customer Service" "Live Chat" Service
Examples of Products and Services These are not endorsements, simply some product or service names we encountered in our research to get you started finding your best fit.	In-House 12Planet Instant Messaging Server IBM Lotus Sametime Internet Service AOL AIM ¹ Windows Live Messenger ¹ Yahoo Messenger ¹ ¹ Free	In-House OSI Codes Inc. PHPLive Internet Service BoldChat ChatStat eLiveService¹ LivePerson Live Chat Volusion Live Chat ¹ WebsiteAlive ¹ Offers a free version