Phone Service

Options abound for voice communication. As a result, it can be difficult to know where to start your research, thanks to the vast number of providers out there, with their varied service plans. On top of that, you've got other choices beyond a plain old land line service oriented for businesses. If you're a 20-person operation with two small offices in adjacent counties, for instance, you need to think about your employees' calling habits and features they need. Or, you might require toll-free numbers for your customers to use, as well. You'll find a tremendous amount of flexibility when you combine the types of phone service with the various phone exchange options for your business numbers.

Features

Phone service may include features that you will find in phone systems. If you need to share phone lines between workers then you will want to look at the phone system overview.

• Toll-Free Number

  A toll-free number for your business starting with 800, 888, 877 or 866.

• International Calling

  Place and receive international calls.

• Call Logging

  Track call statistics for reporting and analysis.

Implementation Options

Listed below are the four most common transmission options for voice communication. Voice over Internet Protocol (VoIP) is the relatively new kid on the block. Calls made using VoIP travel through your computer network and the Internet. All the following options can be used for both inbound and outbound calling, and they all have many possible features, from automatic call routing to voicemail. Toll free numbers and fax services may also be available as add-ons.