Solution Overviews » Customer Service » Web Help Desk
Web Help Desk
Author: TechShortcut Staff | Article updated: December 4, 2008
2. Option Comparison
| 1. In-House Help Desk Software | 2. Internet Help Desk Service | |
|---|---|---|
| Requirements | Typically a web server with database software | none |
| Cost Factors | Hardware | |
| see requirements | none | |
| Software | ||
| Help desk software | n/a | |
| Labor | ||
| Installation, configuration and maintenance. | Configuration | |
| Services (approximate costs) | ||
| na | Service costs are typically per user per month | |
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