Solution Overviews » Customer Service » Web Surveys

Web Surveys

Author: TechShortcut Staff | Article updated: July 29, 2008

1. Overview

You can always mail or email survey forms, wait for them to come back and then enter them into a spreadsheet to analyze. But wouldn't you rather bypass mail, minimize foot-dragging by participants, leave spreadsheet entry behind and move right to the analysis? You can with web surveys.

Considerations

Below are some factors to think about to help you choose the right solution:

  • Do You Need a Survey or a Poll?

    Surveys usually consist of multiple questions and are focused on providing quality feedback. In contrast, a poll is quick, may only be include one question and may not require any identification from the user. Polls are frequently used on websites to take the pulse of visitors.

  • Frequency

    Will the survey be a permanent fixture on your website or will it be used periodically?

  • Number of Participants

    How many participants or respondents will you be including.

  • Anonymity

    Do you need to know who submitted the questionnaire or will respondents be anonymous?

  • Survey Complexity

    How many questions and selection options will be included?

If you simply want to get occasional feedback from visitors to your website then you may not need the web survey solutions listed here. With simple surveys and low volumes of survey responses, you could opt for a web page form that will email the results to you.

Features

  • Email Invitation

    Invite participants by email.

  • Templates

    Choose from pre-built survey templates or create your own.

  • Reporting and Analysis

    Review results, download results.

Implementation Options

1. In-House Survey Software 2. Internet Survey Service

Survey software is installed on your web server.

Rather than add survey software to your web server, you can use an Internet service that will host the survey web page and help you send invitations and analyze responses.

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