Solution Overviews » Management » Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Author: TechShortcut Staff | Article updated: January 18, 2009

2. Option Comparison

	1. In-House CRM Software	2. Internet CRM Service
Requirements	See hardware and other cost factors below. You will need to add or rent the infrastructure to run the solution.	A PC with a web browser and an Internet connection - preferably DSL, cable or T1.
Cost Factors	Hardware
	Most systems will require a server to host the application software and a database. Depending on the number of users and the type of application, more servers may be needed. A backup power supply.	None
	Software
	Software license cost for the application and possibly the database.	Not applicable
	Labor
	Installation, configuration, backup and maintenance of software	Software configuration
	Services
	Utility cost for hardware and environment	Typically a monthly fee per user
Anywhere Access	Possibly	Yes
Multi-user Access	Possibly—Depends on the software	Yes
Electronic Backup	Not included, must be included in your in-house backup.	Some form of backup is typically included
Security	Security depends on the quality of your technology environment.	Data is being placed in someone else's hands, however Internet services are usually on top of security measures.