Solution Overviews » Security » Backup

Backup

Author: TechShortcut Staff | Article updated: January 5, 2010

1. Overview

If you lost all your data right now, would you be able to stay in business? (OK, don’t answer that.)

We believe that backing up may be the most important technical task you perform for your business. No matter what your company does, you’re likely to have critical information that can’t easily be replaced: your customers, employees, suppliers, or business processes.

The essence of a back up is to copy your important computer information to another location for safe keeping in case disaster strikes. It may be the most important technical task you perform for your business. It is very likely that you have critical information about your customers, employees, suppliers and business processes that can not be easily replaced. A sound backup policy is a crucial consideration in determining whether to run any computer systems in-house.

Benefits

  • Keep your business going when disaster strikes

Considerations

  • Backup Approach

    The backup approach is perhaps the most important aspect when evaluating backup solutions. The reason: The approach determines the restore time, cost, and the backup products and services available.

    1. Partial / Data Only Backup

    2. Full / Disk Image Backup

    Overview

    Only the key data directories/folders or files you specify are backed up.

    The entire contents of a hard drive are copied or cloned.

    Backup Effort

    You will need to review all your software to determine how and where your important data is stored.

    You don't need to review all your software to locate key data because everything will be backed up. Data corresponds directly to backup time so more data means increased backup time and storage needs.

    Backup Storage Space

    You only need to backup the specific data you need so the storage space may be significantly less than your hard drive capacity.

    Since the operating system, other software applications and data will be backed up, the backup will represent the entire contents of your disk drive.

    Restore Time

    If only a few files need to be restored, recovery will be quick. However, if a full restore is needed where operating system software and other applications need to be reinstalled and reconfigured, it could take days.

    Full restores can be done very quickly since you will not have to reinstall or reconfigure any applications. Most software also allows for quick single file restores as well.

  • Data Failure Events

    Below are the two main types of failures you may encounter:

    Event Event Description To Fix It
    File Failure A file has been accidentally deleted or has become corrupted. In this case, it is ideal to have multiple backup versions of the files in case you need to find an older copy that has not been corrupted. The file will need to be restored or the application reinstalled.
    Disk Failure 1 The computer is out of commission due to a hardware or software problem, fire, flood or theft. Unless the hard disk drive can be fixed or installed on another computer, a full restore will be needed. The operating system, applications, configuration settings and data will need to be restored.
    • 1 There is an approach called RAID, (redundant array of independent disks) that can help protect against drive failures. While RAID is not technically a backup, it can keep you going in the event of a disk failure.
  • Ideal Backup Qualities
    • Be simple to use and manage
    • Allow a restore in time to meet business needs
    • Be regularly transported offsite to protect against a site disaster
    • Be verifiable
    • Provide for multiple restore points

Features:

  • Encryption

    Backup files are encrypted to prevent unauthorized access.

  • Remote Access

    Access backed up files remotely via the Internet.

Implementation Options

1. In-House Backup Solution 2. Internet Backup Service

You or a hired technology service provider will evaluate, purchase, implement, and maintain the backup hardware and software within your business.

The software and the infrastructure to perform backups are provided by an Internet-based company. While a few services do advertise disk image backups, the truth is that most Internet backup services perform selective or data-only backups.

Inhouse Backup Diagram Inhouse Backup Diagram

2. Option Comparison

1. In-House Backup Solution 2. Internet Backup Service

Backup Approach


You have the flexibility to choose a partial data or full disk image backup.

Partial/data backup only*

*Some Internet services do advertise complete disk image backups but most Internet services are data only.
Requirements

None

You must have an Internet connection - preferably one capable of higher bandwidth - like DSL, T1 or cable

Cost Factors Hardware
Storage devices - hard disk drives,CD drive, DVD drive, Flash drive, etc. None
Software
Backup software None
Labor
Install, configure, upgrade, test backup and transport backup offsite Install, configure, upgrade and test backup
Services
None Cost per month and/or cost per gigabyte

Recovery Time Objective (RTO)

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Partial restores of data can be fast. Full restores, typically should be performed in a day, if the backup were a disk image backup.

Partial restores of data can be fast. Full system restores will require reinstallation and configuration which can take days or potentially weeks depending on software availability and complexity. Restoring large amounts of data can also take a significant amount of time depending on your Internet connection performance.

Recovery Point Objective (RPO)

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Incremental or differential backups will need to be performed perhaps daily to accommodate multiple recovery points.

Since you are only backing up data it is feasible to backup more frequently, giving you up to several recovery points per day.

Type of Data to be Backed Up

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Most backup software supports databases and files that may be open or in use.

Most support databases and files that may be open or in use.

Transporting Backups Offsite

Show/Hide details

Unless you are copying backup files to a remote location, like another office site on your network, you will need a regular means for rotating and moving backups offsite. This can be confusing - and a royal pain. Plus, it increases the possibility of losing track of backups.

Since an Internet backup service is likely in a different location from you there is no need to transport backup data anywhere.

Security

You maintain control of data, which can be good and bad. It's good because you are in charge and make the decisions. But on the other hand, it also means you're responsible for encrypting your backup data and making sure that the storage medium does not go missing during the rotations.

While Internet backup providers use strong encryption to protect data you are still putting your data in someone else's hands.

Backup Archives

You maintain control of how long to store backup archives.

While a copy of the data will be help as long as you wish, some services may only show changed versions over the prior 30 days.

Mobility

If you travel frequently with a laptop that is not connected to your work network, backups can be problematic because you will need to take along backup media. You will also need to address how to store your backup data for safekeeping.

If you travel frequently with a laptop, there is a good chance that you will at least have some Internet access. That way, you can perform periodic Internet backups.

3. Next Steps

The best way to go about settling on a backup strategy is to evaluate how each computer is used in the business. It is best to create a document to keep track of all your computers and some of the vital information. To find how vital a computer is to your business and what a recovery may involve you need to know (1) how many people use it, (2) what programs are used and (3) whether the original software is still available so it can be reinstalled. In general, computers should fall into the following main categories:

Computer Type Description Typical Backup Option
Desktop

A computer that stays in the office or shop and is used for basic office tasks like word processing, spreadsheets, Internet access, etc. This machine may have one or more users.

Partial or data-only backups are the most common. If an Internet connection is present, then an Internet backup will likely be cheaper and less of a hassle than an in-house solution.

Laptop

Computer that may be moved from location to location. Likely used for the same types of tasks as a desktop computer. May have one or more users.

Partial or data-only backups are the most common. If an Internet connection is present, then an Internet backup will likely be cheaper and less of a hassle than an in-house solution.

Server

Likely remains in one location. Probably accessed by multiple users.

Depending on the business importance, it may be appropriate to perform both disk image and data backups, if a faster restore time will be needed.

Servers may also contain more applications that may be difficult to reinstall and reconfigure.

In-house implementation is usually the better choice, because Internet backup services are currently more geared towards limited data. RAID is also commonly used on servers to eliminate the possibility of disk failure which reduces your overall risk significantly.

An alternative option would be to use a hosted server that includes managed backups.

1. In-House Backup Solution 2. Internet Backup Service
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Examples of Products and Services

These are not endorsements, simply some product or service names we encountered in our research to get you started finding your best fit.
Full/Disk Image Backup Partial/Data Backup
  • 1 Free
Partial/Data Backup
  • 1 Also offers a free version

Outside Information

Related Tips

  • Tip 1 - Temporary Options

    Any backup is better than no backup. Here are some simple ways to make a copy of files to protect your business data:

    Local options

    • Use a thumb drive—aka a Flash drive—with capacities into the Gigabytes now
    • Use CD's, DVD's, spare hard drives

    Internet options

    • Make the most of attachments: many Internet services like Yahoo include a briefcase where you can upload files
    • Email Attachments: You can always email yourself a file or even a zipped-up folder containing several files.
  • Tip 2 - Central Backup Location for Everyone

    If you are trying to back up several machines and driving yourself crazy trying to track down the files, consider letting the users do it for you. Designate a computer or server to be the backup source and give each person a directory. Then, tell each user to copy their files periodically to the server or risk losing data.

  • Tip 3 - Common Directories on Each Computer

    If you are trying to help back up several machines it can also help to impose some common standards by creating standard directories e.g. c:\user\word\; c:\user\excel\ so you will not have to guess where user files are located. You will also want to make sure that the preferences for applications are updated to save all types of files in the new directories.

Facts

Causes of Data Loss

Frequency of Occurrence
  • 44% Hardware or system malfunction
  • 32% Human error
  • 7% Viruses
  • 4% Software program malfunction
  • 3% Natural disaster

Source: ONTRACK Data Recovery, Inc., 1995-1996. This data is based on the actual data recoveries performed by ONTRACK.

Case

Garcia Family Law

After a hard drive failed inside one of the Garcia Law practice computers, the company found that it was under prepared for a computer disaster. No installation disks were delivered with the computer and no recovery disks were ever created so the company had no way to restore the original software or data on the computer. Garcia Family Law was faced with ordering installation disks from the computer manufacturer or purchasing a new copy of the operating system and all the software applications they used. Fortunately, the computer's manufacturer could ship out the installation disks for a reasonable price but it would take several days before they would arrive.

On a brighter note, Garcia Family Law did have a copy of the key data, which had been recently copied onto another computer. The data was a few weeks old, but it allowed the company to piece together the missing data and start using another computer while it waited for the software installation disks.

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